The Delivery Saver pass hives customers free delivery on groceries (with a minimum spend) and priority access to prime time slots. MORE: Supermarket opening hours during lockdown revealed: Tesco. Tesco customers have been left furious after having to wait hours in a virtual queue to secure a Christmas delivery slot. This morning the supermarket released slots for the week starting 21. However, those without email can also claim priority slots (as long as they are on the extremely vulnerable list) by calling 9. When a person contacts the number, Tesco's staff check their list and, as long as you are on it, you will be given a priority slot. Tesco charges £4.50 for all delivery slots. There's a £25 minimum spend. There's a £25 minimum spend. Ocado orders less than £75 cost between £2.99 and £6.99.
For example, Tesco. says you can call it on 0800 917 7359 and, while it can't guarantee a slot, it will do its best to prioritise you along with other vulnerable customers. But Asda told us: 'Only those on the Government's list of the most vulnerable have access to priority slots.'
Tesco customers have been left furious after having to wait hours in a virtual queue to secure a Christmas delivery slot.
© Ooyala - Sky News UK Tesco released delivery slots for subscription customers at 7am on Friday
This morning the supermarket released slots for the week starting 21 December - but only to their delivery saver customers who pay a subscription fee.
But after waking up to log on at 7am, many complained they had still not been given a slot after two-and-a-half hours of waiting.
One person posted on Twitter: 'What an absolute joke. Been a delivery customer for years, have delivery saver.
'Went on at 6.45am. Been in the queue for two hours and 20 minutes. What is happening? Should I just shop elsewhere this Christmas?'
Another user posted: 'Been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?'
Customers were faced with a message that read: 'You are currently in a queue - we'll put you through as soon as we can.'
On its Twitter page, the supermarket posted: 'A lot of customers are using our website and app at the moment. So we're temporarily using a virtual waiting room to help manage the flow.
'We're sorry if things take a bit longer than usual.'
While some were given slots after a long wait, others were unsuccessful and forced to shop for their Christmas dinner supplies elsewhere.
Those who did manage to book complained festive essentials like turkeys were not yet available.
There was also no mention of people on the government's vulnerable list, who are entitled to priority delivery slots because of coronavirus.
A Tesco spokesman said: 'Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.
'We are experiencing high volumes of traffic to our website and groceries app and are temporarily limiting the number of customers using it.'
Priority Delivery Slots Tesco Contact
They apologised for the inconvenience and claimed home delivery and click and collect slots are still available for the Christmas period.
